Mary Poppen

Mary Poppen is a recognized leader in Employee Experience (EX), Customer Experience (CX), and AI-driven business transformation. Trained as an Industrial and Organizational Psychologist, she has spent more than two decades helping organizations transform through the intersection of people, process, and technology.

As an early pioneer in the SaaS era, Mary became one of the first Chief Customer Officers in B2B HR technology, helping define the modern customer success and post-sale growth function. Throughout her career, she has held executive leadership, advisory, and operational roles across some of the world's leading HR technology and customer experience organizations, driving measurable business impact through customer-centric innovation.

Today, Mary is widely regarded as a leading voice in B2B technology, helping organizations optimize customer outcomes, elevate employee engagement, and harness artificial intelligence to accelerate organizational performance and growth.