Perceptyx Harnesses AI and Behavioral Science to Improve Patient Safety and Nurse Retention with Launch of Activate for Healthcare

Activate helps healthcare organizations take action on employee feedback, including Leapfrog-approved safety culture surveys and ANCC-approved nurse satisfaction surveys

TEMECULA, Calif., January 29, 2025 — Perceptyx, the global leader in employee listening and actioning for a better workplace, today announced the launch of Activate for Healthcare. The new solution helps healthcare organizations quickly translate feedback from employee surveys into concrete actions and drive lasting behavioral change at scale. 

All hospitals, clinics, and nursing homes conduct safety and satisfaction surveys. But most struggle to convert the data they collect into practical action plans, or implement them in a way that leads to measurable improvements over time. These episodic efforts create a heavy administrative burden for healthcare leaders and often mean critical culture issues go unsolved. 

Activate for Healthcare remedies this common problem by using AI to interpret employee feedback and automatically generate targeted action plans. It then pinpoints specific behavioral changes needed across the organization and delivers ‘nudges’ to managers and employees as part of their daily workflow with quick coaching tips and practical recommendations that inspire true behavioral change. Because the solution is deployed in response to employee feedback and is therefore contextually relevant, engagement rates with nudges often exceed 70%. To close the loop, Activate for Healthcare provides leaders with impact metrics so they can ensure sustained improvement.    

Perceptyx’s award-winning Activate solution includes a library of over 2,000 nudges based on Nobel prize-winning behavioral science research. The new Activate for Healthcare includes an additional 450 healthcare-specific nudges for clinical and non-clinical staff specifically designed to improve safety culture and nurse satisfaction, developed by behavioral scientists and I/O psychologists with healthcare expertise, in partnership with  Chief Nursing Officers and other healthcare leaders, Registered Nurses, clinical quality directors, and pharmacy experts.

For example, a nurse manager might receive safety culture survey results showing gaps in team communication during patient hand-offs. Without Activate, he or she may email reminders and conduct a training session, but within weeks, old habits will return. The organization will struggle to measure whether behavior change is actually happening, and patient safety concerns will persist. By contrast, with Activate for Healthcare, the organization deploys AI-generated nudges within the normal flow of work, prompting all nurses to create habits that ensure consistent use of standardized hand-off protocols, giving leaders greater influence over this critical behavior. As these new habits take root, leaders will quickly see measurable improvements in hand-off consistency, communication, and team collaboration.

“Caregivers have invaluable insight into the issues impacting safety and patient experience, and yet so often they feel unheard. They complete survey after survey and then feel frustrated when they aren’t able to see the change,” said Ellen Lovell, Ph.D., senior Workforce Transformation Consultant and Healthcare lead at Perceptyx. “But when an organization can successfully turn survey feedback into true and lasting behavioral change, they have greater opportunity to reduce workplace safety breaches, solve burnout and retention issues, and meaningfully improve patient care—benefits that go well beyond compliance. Against a backdrop of increasing workplace violence, turnover, and organizational change, healthcare leaders tell us it’s more critical than ever that they can listen to and act on feedback.”